Air-conditioning  (in-dash, not ceiling)
 
We purchased our current motorhome, used, wanting someone else to take the depreciation hit driving it off a dealers lot. We sort of went through a private party, who flipped us right back to a dealer in Fife, Washington, so that the original owner could get a sales tax credit on his “up-grade diesel pusher.” This move cost us the dubious benefits of a third party extended warranty not valid when extended through dealers, even if they were the ones who sold it in the first place? Explanation of what all this means follows in our  “Warranty Game” section.
 
As instructed by the previous owner, stuffing a bundle of warranty work invoices in my hand, “You really have to keep after Jayco to make good on their promises,” (after we had given him a cashiers check) which was exactly opposite to the advertising this supposedly family owned business promises. Bragging in print about their “Two-year bumper-to-bumper warranty,” Jayco also added to the brochure that sold us on this unit, “As members of the Jayco extended family we had the best warranty, backed by the most responsive after-market service group in the industry,” 
 
I am sorry Paul Hines, Team Four, Jayco Warranty Department. Unless you consider a shrug of your shoulders (almost audible on a telephone) when talking about authorized repairs, that is not how you talk to family member, without starting a blood feud.
 
I thought I had you cold, with a series of factory dealer authorized repair invoices from RV service shops in Fife, Washington, that had —at your authorized request—examined and found the dash air conditioning to be “working normal” —blowing warm air, instead of cold when first turned on.
 
In Las Vegas, submitting the same authorized non-functioning  fix-list as we had done at the Jayco authorized shop in Reno, was a complete fiasco. Jayco, through this authorized dealer finally did get our leaking sewer system fixed. Oh, yes, and for $1,200 additional out of our pocket to dismantle/reassemble the dash, it was finally discovered that the A/C fault was in a Ford manufactured diode.
 
This, after going through Jayco's hoops, to fix listed item that had been accepted by Paul Hines a number of times before?  Where did the final fickle finger of fate get pointed? The pathway was this — GM motor, to Workhorse chassis, to Jayco, to, as listed in fine print, deep in the owners manual, needing authorization by someone called SCS/Frigette.  As I had not called SCS/Frigette, then any repairs done were not covered by the Jayco, “Bumper –to-bumper” warranty. The joke was on me.  Oh, yes, I understand. And thank you Paul for your personal permission to inform potential Jayco customers as to the true complexity of your famous warranty.
 
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